Privacy Policy

OUENZE (“OUENZE”, “we”, “us”, or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes the types of information we collect from and about you when you visit our website (https://ouenze.com/) (the “Website”) or use our mobile application (the “App”) (collectively, the “Platform”) and how we use that information.

Information We Collect

We collect several types of information from and about you when you use the Platform:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. You provide some of this information directly to us when you create an account, place an order, or contact customer service. We may also collect some of this information from third-party sources, such as public databases or social media platforms.
• Non-Personal Information: This includes information that cannot be used to identify you, such as your browser type, device type, operating system, IP address, browsing history, and search terms. We collect this information automatically when you use the Platform.

How We Use Your Information

We use the information we collect from and about you for a variety of purposes, including:

• To process your orders and fulfill your requests.
• To create and manage your account.
• To send you marketing communications, such as promotional offers and newsletters (with your consent).
• To personalize your experience on the Platform.
• To improve the Platform and our services.
• To prevent fraud and protect the security of the Platform.
• To comply with the law.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Platform and provide our services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.

We may also share your information with third-party advertisers and marketing partners. However, we will only share this information with your consent.

We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend the rights or property of OUENZE or others.

Your Choices

You have choices about how we use your information. You can:

• Opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
• Update your personal information by logging into your account and going to the profile settings section.
• Request to delete your account by contacting us at [Email Address].

Data Security

We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure.

Deleting Your Account

You can delete your account by contacting us via our contact form or by emailing us at [email protected]. We will handle your request immediately.

Important Note: When requesting your account deletion, you can also specify if you want your personal data associated with your account to be deleted as well.

Children’s Privacy

The Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at [Email Address]. If we learn that we have collected personal information from a child under 13, we will delete that information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on the Platform. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].