Je souhaite retourner ma commande

How to Return Your Order

1. Connectez-vous à votre compte: Visiter Ouenze.com and log in to your account.
2. Go to Order History: Navigate to your account dashboard and select “Order History”.
3. Sélectionner l'ordre: Find the order you wish to return and click on it.
4. Request a Return:
   • Click on the “Return” button next to the item you want to return.
   • Fill out the return request form, including the reason for the return.
   • Submit the return request.
5. Receive Return Instructions: You will receive an email with return instructions, including the return shipping address and any required labels.
6. Pack the Item: Securely pack the item in its original packaging, including all accessories, tags, and documentation.
7. Ship the Return: Attach the return label to the package and ship it using your preferred carrier. Make sure to obtain a tracking number for your records.

Refunds and Processing Time

• Délai de traitement: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
• Méthode de remboursement: Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited to your card.
• Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

Exchanges

If you wish to exchange an item for a different size, color, or product:

1. Request a Return: Follow the steps above to return the original item.
2. Place a New Order: Place a new order for the desired item on Ouenze.com. This ensures that the item you want is in stock and ships promptly.
3. Refund for Original Item: Once we receive and process your return, we will issue a refund for the original item.

FAQ

How do I return a defective or incorrect item?

• If you received a defective or incorrect item, please contact our customer service team at [email protected] with your order number and details about the issue. We will provide you with a prepaid return label and process the return at no cost to you.

Can I return an item after 30 days?

• Returns are only accepted within 30 days of receipt. If you have a special circumstance, please contact our customer service team for assistance.

How will I know when my return has been processed?

• You will receive an email notification once your return has been processed and your refund has been issued.

What should I do if I lose my return label?

• If you lose your return label, please contact our customer service team at [email protected] to request a new one.

Can I return items purchased during a sale?

• Yes, items purchased during a sale can be returned as long as they meet our return policy requirements.

Besoin d'aide ?

For any questions or further assistance with your return, please contact our customer service team at [email protected].

Notre engagement

At Ouenze.com, we are committed to providing you with a seamless and satisfying shopping experience. Our easy return process is designed to ensure you can shop with confidence, knowing that if something isn’t right, we’re here to help.

Thank you for shopping at Ouenze.com! We look forward to serving you again.