{"id":21108,"date":"2024-10-28T15:22:15","date_gmt":"2024-10-28T14:22:15","guid":{"rendered":"https:\/\/ouenze.com\/?page_id=21108"},"modified":"2024-10-30T22:39:04","modified_gmt":"2024-10-30T21:39:04","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/ouenze.com\/fr\/juridique\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Remboursement et de retour"},"content":{"rendered":"
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\n\t\t\t\t\tJuridique\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Conditions d'utilisation<\/a> <\/div>
Politique de confidentialit\u00e9<\/a> <\/div>
Politique de remboursement<\/a> <\/div>
Accessibilit\u00e9<\/a> <\/div>
Politique en mati\u00e8re de cookies<\/a> <\/div>
Accord de licence<\/a> <\/div>
Politique de remboursement et de retour<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tRemboursement et de retour\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tDerni\u00e8re r\u00e9vision : 27 octobre 2024\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chez OUENZE.COM, nous voulons que vous soyez enti\u00e8rement satisfait de vos achats. Si quelque chose ne va pas, notre politique de remboursement et de retour est con\u00e7ue pour rendre le processus facile et transparent.<\/span><\/p>

Retours<\/span><\/b><\/p>

Admissibilit\u00e9 aux retours<\/span><\/b><\/p>

  • P\u00e9riode de retour<\/span><\/b>: Les articles peuvent \u00eatre retourn\u00e9s dans les 14 jours suivant la r\u00e9ception de la commande.<\/span><\/li>
  • \u00c9tat de l'article<\/span><\/b>: Les articles doivent \u00eatre inutilis\u00e9s, dans leur emballage d'origine et avec toutes les \u00e9tiquettes d'origine.<\/span><\/li>
  • Articles non retournables<\/span><\/b>: Certains produits, tels que les denr\u00e9es p\u00e9rissables, les articles sur mesure et les articles de soins personnels, ne sont pas retournables.<\/span><\/li><\/ul>

    Comment retourner un article<\/span><\/b><\/p>

    1. Initier le retour<\/span><\/b>: Contactez notre \u00e9quipe d'assistance \u00e0 la client\u00e8le par courriel \u00e0 support@ouenze.com ou appelez le +243 000 000 000 pour effectuer un retour.<\/span><\/li>
    2. \u00c9tiquette de retour<\/span><\/b>: Nous vous fournirons une \u00e9tiquette de retour et des instructions sur la mani\u00e8re de renvoyer votre article.<\/span><\/li>
    3. Confirmation de retour<\/span><\/b>: D\u00e8s r\u00e9ception de l'article, nous l'inspectons et vous informons de l'acceptation ou du refus de votre retour.<\/span><\/li><\/ol>

      Remboursements<\/span><\/b><\/p>

      Proc\u00e9dure de remboursement<\/span><\/b><\/p>

      • Retours approuv\u00e9s<\/span><\/b>: Pour les retours approuv\u00e9s, un remboursement sera effectu\u00e9 dans les 7 \u00e0 10 jours ouvrables suivant la r\u00e9ception de l'article retourn\u00e9.<\/span><\/li>
      • Mode de paiement initial<\/span><\/b>: Les remboursements sont effectu\u00e9s selon le mode de paiement original utilis\u00e9 au moment de l'achat.<\/span><\/li>
      • Remboursements partiels<\/span><\/b>: Si l'article pr\u00e9sente des signes d'utilisation ou des composants manquants, un remboursement partiel peut \u00eatre effectu\u00e9 \u00e0 notre discr\u00e9tion.<\/span><\/li><\/ul>

        Frais non remboursables<\/span><\/b>
        Les frais d'exp\u00e9dition et de manutention ne sont pas remboursables, sauf si le retour est d\u00fb \u00e0 une erreur de notre part.<\/span><\/p>

        \u00c9changes<\/span><\/b><\/p>

        Si vous souhaitez \u00e9changer un article contre une taille ou une couleur diff\u00e9rente, veuillez nous contacter. Nous travaillerons avec vous pour assurer une proc\u00e9dure d'\u00e9change sans probl\u00e8me.<\/span><\/p>

        Besoin d'aide ?<\/span><\/b><\/p>

        Pour toute question concernant les retours, les remboursements ou les \u00e9changes, veuillez contacter notre \u00e9quipe de soutien \u00e0 la client\u00e8le. Nous sommes l\u00e0 pour vous aider et nous assurer que vous \u00eates satisfait de votre exp\u00e9rience avec OUENZE.COM.<\/span><\/p>

        Merci d'avoir fait vos achats chez nous !<\/span><\/p>

        \u00a0<\/p>

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        Legal Terms of Use Privacy Policy Money Back Policy Accessibility Cookie policy License Agreement Refund and Returns Policy\u200b Refund and Returns Policy Last Revised: October 27, 2024 At OUENZE.COM, we want you to be completely satisfied with your purchases. If something isn\u2019t right, our Refund and Returns Policy is designed to make the process easy […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":19870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21108","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Ouenz\u00e9 Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ouenze.com\/fr\/juridique\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Ouenz\u00e9 Marketplace\" \/>\n<meta property=\"og:description\" content=\"Legal Terms of Use Privacy Policy Money Back Policy Accessibility Cookie policy License Agreement Refund and Returns Policy\u200b Refund and Returns Policy Last Revised: October 27, 2024 At OUENZE.COM, we want you to be completely satisfied with your purchases. 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