{"id":17377,"date":"2022-09-22T07:30:38","date_gmt":"2022-09-22T07:30:38","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=17377"},"modified":"2024-10-28T14:40:01","modified_gmt":"2024-10-28T13:40:01","slug":"service-clientele","status":"publish","type":"page","link":"https:\/\/ouenze.com\/fr\/service-clientele\/","title":{"rendered":"Service client\u00e8le"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17377\" class=\"elementor elementor-17377\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ac5b052 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"6ac5b052\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1f50cb7a\" data-id=\"1f50cb7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1830bc68\" data-id=\"1830bc68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-623a458 elementor-widget elementor-widget-text-editor\" data-id=\"623a458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Welcome to the OUENZE.COM Customer Service Center! We\u2019re here to assist you with any questions, concerns, or feedback to make your shopping experience as smooth and enjoyable as possible.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">1. Foire aux questions (FAQ)<\/span><\/b><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Comment cr\u00e9er un compte ?<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>Creating an account is easy! Click on the \u201c<a href=\"https:\/\/ouenze.com\/fr\/mon-compte\/\">S'inscrire<\/a>\u201d button at the top of the page, fill in your details, and you\u2019re ready to start shopping.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Quelles sont les possibilit\u00e9s de livraison ?<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>We offer various delivery options to fit your needs. You can choose between standard and express shipping at checkout. All deliveries are tracked, and you can monitor your order\u2019s progress through your account.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Comment puis-je suivre ma commande ?<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>Once your order is placed, you\u2019ll receive a tracking link via email or SMS. You can also log into your account on OUENZE.COM and go to \u201c<a href=\"https:\/\/ouenze.com\/fr\/mon-compte\/commandes\/\">Mes commandes<\/a>\u201d to view your order status.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Quels sont les modes de paiement accept\u00e9s ?<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>OUENZE.COM accepts major credit cards, mobile money, and other secure payment options tailored for our customers\u2019 convenience.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Comment retourner ou \u00e9changer un article ?<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>Si vous n'\u00eates pas satisfait de votre achat, veuillez consulter notre politique de retour. <a href=\"https:\/\/ouenze.com\/fr\/juridique\/politique-de-remboursement\/\"><span class=\"MsoHyperlink\">ici<\/span><\/a>. Vous pouvez introduire une demande de retour dans les 7 jours suivant la r\u00e9ception de l'article.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">2. Nous contacter<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Si vous ne trouvez pas l'information que vous cherchez, notre service client\u00e8le est l\u00e0 pour vous aider.<\/span><\/p><ul style=\"margin-top: 0cm;\" type=\"disc\"><li class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Courriel :<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"> support@ouenze.com<\/span><\/li><li class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">T\u00e9l\u00e9phone :<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"> +243 900 000 000<\/span><\/li><li class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">WhatsApp :<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"> +243 900 000 243<\/span><\/li><li class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Chat en direct :<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"> Available on our website from 9:00 AM \u2013 6:00 PM<\/span><\/li><\/ul><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">3. Account & Order Assistance<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Pour obtenir de l'aide sur votre compte ou sur l'\u00e9tat de votre commande, connectez-vous \u00e0 votre compte et visitez la page \"<a href=\"https:\/\/ouenze.com\/fr\/centre-dassistance\/\">Centre d'aide<\/a>\"o\u00f9 vous pouvez suivre vos commandes, mettre \u00e0 jour les d\u00e9tails de votre compte et g\u00e9rer vos param\u00e8tres.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">4. Returns & Refunds<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Si quelque chose ne va pas, vous pouvez effectuer un retour ou demander un remboursement par l'interm\u00e9diaire de votre compte. Pour plus de d\u00e9tails, veuillez consulter notre <a href=\"https:\/\/ouenze.com\/fr\/juridique\/politique-de-remboursement\/\"><span class=\"MsoHyperlink\">Politique de retour<\/span><\/a>.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">5. Informations relatives \u00e0 l'exp\u00e9dition<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">OUENZE.COM s'associe \u00e0 des transporteurs de confiance pour s'assurer que vos commandes sont livr\u00e9es rapidement et en toute s\u00e9curit\u00e9. Visitez notre <span class=\"MsoHyperlink\">Informations sur l'exp\u00e9dition<\/span> pour plus de d\u00e9tails sur les d\u00e9lais de livraison, les tarifs et les lieux disponibles.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">6. Payment & Security<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Votre s\u00e9curit\u00e9 est notre priorit\u00e9. Nous utilisons des passerelles de paiement crypt\u00e9es pour garantir la s\u00e9curit\u00e9 de vos transactions. Pour plus d'informations, veuillez lire notre <a href=\"https:\/\/ouenze.com\/fr\/juridique\/politique-de-confidentialite\/\"><span class=\"MsoHyperlink\">Politique de confidentialit\u00e9<\/span><\/a>.<\/span><\/p><p class=\"MsoNormal\"><b><span style=\"font-family: 'Fira Sans',sans-serif;\">7. Feedback & Suggestions<\/span><\/b><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Votre exp\u00e9rience nous est pr\u00e9cieuse ! Faites-nous savoir comment nous pouvons nous am\u00e9liorer en nous envoyant vos commentaires \u00e0 l'adresse suivante <b>feedback@ouenze.com<\/b>. Nous sommes toujours \u00e0 la recherche de moyens pour mieux vous servir !<\/span><\/p><div class=\"MsoNormal\" style=\"text-align: center;\" align=\"center\"><hr align=\"center\" size=\"2\" width=\"100%\" \/><\/div><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">Merci d'avoir choisi OUENZE.COM ! Nous nous engageons \u00e0 vous offrir une exp\u00e9rience d'achat sans faille, du premier clic \u00e0 la livraison finale.<\/span><\/p><p class=\"MsoNormal\"><span style=\"font-family: 'Fira Sans',sans-serif;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-19870cfa\" data-id=\"19870cfa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Welcome to the OUENZE.COM Customer Service Center! We\u2019re here to assist you with any questions, concerns, or feedback to make your shopping experience as smooth and enjoyable as possible. 1. Frequently Asked Questions (FAQ) How do I create an account?Creating an account is easy! Click on the \u201cSign Up\u201d button at the top of the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17377","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Ouenz\u00e9 Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ouenze.com\/fr\/service-clientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Ouenz\u00e9 Marketplace\" \/>\n<meta property=\"og:description\" content=\"Welcome to the OUENZE.COM Customer Service Center! We\u2019re here to assist you with any questions, concerns, or feedback to make your shopping experience as smooth and enjoyable as possible. 1. Frequently Asked Questions (FAQ) How do I create an account?Creating an account is easy! Click on the \u201cSign Up\u201d button at the top of the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ouenze.com\/fr\/service-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"Ouenz\u00e9 Marketplace\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ouenze.marketplace\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-28T13:40:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/11\/ouenze-marketplace-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Ouenze_online\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/customer-service\\\/\",\"url\":\"https:\\\/\\\/ouenze.com\\\/en\\\/customer-service\\\/\",\"name\":\"Customer Service - Ouenz\u00e9 Marketplace\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#website\"},\"datePublished\":\"2022-09-22T07:30:38+00:00\",\"dateModified\":\"2024-10-28T13:40:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/customer-service\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ouenze.com\\\/en\\\/customer-service\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ouenze.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#website\",\"url\":\"https:\\\/\\\/ouenze.com\\\/\",\"name\":\"Ouenz\u00e9\",\"description\":\"Your Trusted E-commerce Marketplace in Congo &amp; Africa\",\"publisher\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#organization\"},\"alternateName\":\"The Marketplace for you\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ouenze.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#organization\",\"name\":\"Ouenz\u00e9 Marketplace\",\"alternateName\":\"Wenge\",\"url\":\"https:\\\/\\\/ouenze.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ouenze.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/icon-ouenze.png\",\"contentUrl\":\"https:\\\/\\\/ouenze.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/icon-ouenze.png\",\"width\":512,\"height\":512,\"caption\":\"Ouenz\u00e9 Marketplace\"},\"image\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/web.facebook.com\\\/ouenze.marketplace\\\/\",\"https:\\\/\\\/x.com\\\/Ouenze_online\",\"https:\\\/\\\/www.instagram.com\\\/ouenze.cd\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service - Ouenz\u00e9 Marketplace","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ouenze.com\/fr\/service-clientele\/","og_locale":"fr_FR","og_type":"article","og_title":"Customer Service - Ouenz\u00e9 Marketplace","og_description":"Welcome to the OUENZE.COM Customer Service Center! We\u2019re here to assist you with any questions, concerns, or feedback to make your shopping experience as smooth and enjoyable as possible. 1. Frequently Asked Questions (FAQ) How do I create an account?Creating an account is easy! Click on the \u201cSign Up\u201d button at the top of the [&hellip;]","og_url":"https:\/\/ouenze.com\/fr\/service-clientele\/","og_site_name":"Ouenz\u00e9 Marketplace","article_publisher":"https:\/\/web.facebook.com\/ouenze.marketplace\/","article_modified_time":"2024-10-28T13:40:01+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/11\/ouenze-marketplace-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@Ouenze_online","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ouenze.com\/en\/customer-service\/","url":"https:\/\/ouenze.com\/en\/customer-service\/","name":"Customer Service - Ouenz\u00e9 Marketplace","isPartOf":{"@id":"https:\/\/ouenze.com\/#website"},"datePublished":"2022-09-22T07:30:38+00:00","dateModified":"2024-10-28T13:40:01+00:00","breadcrumb":{"@id":"https:\/\/ouenze.com\/en\/customer-service\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ouenze.com\/en\/customer-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ouenze.com\/en\/customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ouenze.com\/"},{"@type":"ListItem","position":2,"name":"Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/ouenze.com\/#website","url":"https:\/\/ouenze.com\/","name":"Ouenz\u00e9","description":"Your Trusted E-commerce Marketplace in Congo &amp; Africa","publisher":{"@id":"https:\/\/ouenze.com\/#organization"},"alternateName":"The Marketplace for you","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ouenze.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ouenze.com\/#organization","name":"March\u00e9 de Ouenz\u00e9","alternateName":"Wenge","url":"https:\/\/ouenze.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ouenze.com\/#\/schema\/logo\/image\/","url":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/10\/icon-ouenze.png","contentUrl":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/10\/icon-ouenze.png","width":512,"height":512,"caption":"Ouenz\u00e9 Marketplace"},"image":{"@id":"https:\/\/ouenze.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/ouenze.marketplace\/","https:\/\/x.com\/Ouenze_online","https:\/\/www.instagram.com\/ouenze.cd\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/17377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/comments?post=17377"}],"version-history":[{"count":6,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/17377\/revisions"}],"predecessor-version":[{"id":21081,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/17377\/revisions\/21081"}],"wp:attachment":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/media?parent=17377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}