{"id":16186,"date":"2022-09-16T06:58:47","date_gmt":"2022-09-16T06:58:47","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=16186"},"modified":"2024-11-04T00:25:45","modified_gmt":"2024-11-03T23:25:45","slug":"centre-dassistance","status":"publish","type":"page","link":"https:\/\/ouenze.com\/fr\/centre-dassistance\/","title":{"rendered":"Centre d'aide"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16186\" class=\"elementor elementor-16186\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54ae85f elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"54ae85f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a28d7d4\" data-id=\"1a28d7d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bb733a9 elementor-widget elementor-widget-motta-heading\" data-id=\"3bb733a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4cd438 elementor-widget elementor-widget-motta-heading\" data-id=\"1e4cd438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOur crew of superheroes are standing by for Help & Support!\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2699de2b motta-skin--raised motta-search__button-position--inside motta-search__trending-position--outside motta-shape--default motta-search__input-size--large motta-search__button-icon-position--right elementor-widget elementor-widget-motta-search\" data-id=\"2699de2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-search header-search\">\n\t\t\t\t<div class=\"motta-search__wrapper motta-custom-button--skin\">\n\t\t\t\t\t<form class=\"header-search__form motta-type--input-text\" method=\"get\" action=\"https:\/\/ouenze.com\/fr\/\" data-trp-original-action=\"https:\/\/ouenze.com\/fr\/\">\n\t\t\t\t\t\t<div class=\"header-search__container\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<input type=\"text\" name=\"s\" class=\"header-search__field\" value=\"\" placeholder=\"Recherche dans les rubriques d&#039;aide\" autocomplete=\"off\">\n\t\t\t\t\t\t\t<div class=\"header-search__categories\">\n\t\t\t\t\t<div class=\"header-search__categories-title\">\n\t\t\t\t\t\t<span>Select Categories<\/span>\n\t\t\t\t\t\t<span class=\"motta-svg-icon motta-svg-icon--close header-search__categories-close\" ><svg width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewbox=\"0 0 32 32\"><path d=\"M28.336 5.936l-2.272-2.272-10.064 10.080-10.064-10.080-2.272 2.272 10.080 10.064-10.080 10.064 2.272 2.272 10.064-10.080 10.064 10.080 2.272-2.272-10.080-10.064z\"><\/path><\/svg><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<ul class=\"header-search__categories-container\">\n\t\t\t\t\t<li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/non-classe\/\" data-slug=\"uncategorized\">Non class\u00e9<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/prificateurs-dair\/\" data-slug=\"air-prifiers\">Prificateurs d'air<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/alimentation\/\" data-slug=\"alimentation\">Alimentation<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/automobiles-motos\/\" data-slug=\"automobiles-motorcycles\">Automobiles et motos<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/beaute-sante\/\" data-slug=\"beauty-health\">Beaut\u00e9 et sant\u00e9<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/objets-de-collection-art\/\" data-slug=\"collectibles-art\">Objets de collection et art<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/electronique\/\" data-slug=\"electronics\">\u00c9lectronique<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/mode\/\" data-slug=\"fashion\">La mode<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/chaussures\/\" data-slug=\"footwear\">Chaussures<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/jardin-domestique\/\" data-slug=\"homegarden\">Maison et jardin<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/bijoux\/\" data-slug=\"jewelry\">Bijoux et accessoires<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/cuisine-salle-a-manger-2\/\" data-slug=\"kitchen-dining-2\">Cuisine et salle \u00e0 manger<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/meres-enfants\/\" data-slug=\"motherkids\">M\u00e8re et enfants<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/appareils-intelligents\/\" data-slug=\"smart-appliances\">Appareils intelligents<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/televiseur-intelligent\/\" data-slug=\"smart-tv\">T\u00e9l\u00e9vision intelligente<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/sports\/\" data-slug=\"sports\">Sports et divertissements<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/outils-amelioration-de-lhabitat\/\" data-slug=\"tools-home-improvement\">Outils et am\u00e9lioration de l'habitat<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/categorie-produit\/jeux-de-jouets\/\" data-slug=\"toysgames\">Jouets et jeux<\/a><\/li><li><a href=\"#\" class=\"active\" data-slug=\"0\">All Categories<\/a><\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<button class=\"motta-search__button motta-button motta-button--raised motta-button--icon motta-button--text\" type=\"submit\"><span class=\"motta-svg-icon motta-svg-icon--search\" ><svg width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewbox=\"0 0 32 32\"><path d=\"M28.8 26.544l-5.44-5.44c1.392-1.872 2.24-4.192 2.24-6.704 0-6.176-5.024-11.2-11.2-11.2s-11.2 5.024-11.2 11.2 5.024 11.2 11.2 11.2c2.512 0 4.832-0.848 6.688-2.24l5.44 5.44 2.272-2.256zM6.4 14.4c0-4.416 3.584-8 8-8s8 3.584 8 8-3.584 8-8 8-8-3.584-8-8z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"post_type\" class=\"header-search__post-type\" value=\"motta_help_article\">\n\t\t\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"header-search__trending show-title\"><div class=\"header-search__trending--title\">Sections populaires :<\/div><ul class=\"header-search__trending-links\"><li><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/shop-with-an-expert\/\" > Acheter avec un expert<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/help-with-password\/\" > Aide pour le mot de passe<\/a><\/li><li><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/tracking-your-item\/\" > Suivi de votre article<\/a><\/li><\/ul><\/div>\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c0b7674 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"3c0b7674\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-257d627e\" data-id=\"257d627e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b475662 elementor-widget elementor-widget-motta-articles-grid\" data-id=\"6b475662\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;custom&quot;}\" data-widget_type=\"motta-articles-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-articles-grid\">\n\t\t\t<div class=\"motta-articles-grid__items\" >\n\t\t\t\t<div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M26 5v-1c0-1.65-1.35-3-3-3h-14c-1.65 0-3 1.35-3 3v1c-1.65 0-3 1.35-3 3v20c0 1.65 1.35 3 3 3h20c1.65 0 3-1.35 3-3v-20c0-1.65-1.35-3-3-3zM8 4c0-0.55 0.45-1 1-1h14c0.55 0 1 0.45 1 1v1h-16v-1zM27 28c0 0.55-0.45 1-1 1h-20c-0.55 0-1-0.45-1-1v-20c0-0.55 0.45-1 1-1h20c0.55 0 1 0.45 1 1v20z\"><\/path><path d=\"M20 11.5c0 2.21-1.79 4-4 4s-4-1.79-4-4v-1h-2v1c0 3.31 2.69 6 6 6s6-2.69 6-6v-1h-2v1z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/orders-purchases\/\" class=\"motta-articles-grid__name\">Commandes et achats<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/store-pickup\/\">Retrait en magasin<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/cancel-an-order\/\">Annuler une commande<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/track-a-package\/\">Suivre un colis<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/in-store-consultation\/\">Consultation en magasin<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/shop-with-an-expert\/\">Acheter avec un expert<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/orders-purchases\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M18 18c4.41 0 8 3.59 8 8 0 1.1-0.9 2-2 2h-16c-1.1 0-2-0.9-2-2 0-4.41 3.59-8 8-8h4zM18 16h-4c-5.52 0-10 4.48-10 10v0c0 2.21 1.79 4 4 4h16c2.21 0 4-1.79 4-4v0c0-5.52-4.48-10-10-10v0z\"><\/path><path d=\"M16 4c2.21 0 4 1.79 4 4s-1.79 4-4 4-4-1.79-4-4 1.79-4 4-4zM16 2c-3.31 0-6 2.69-6 6s2.69 6 6 6 6-2.69 6-6-2.69-6-6-6v0z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/account\/\" class=\"motta-articles-grid__name\">Compte<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/manage-payment-methods\/\">G\u00e9rer les modes de paiement<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/manage-your-rewards\/\">G\u00e9rer vos r\u00e9compenses<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/manage-your-account\/\">G\u00e9rer votre compte<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/account-settings\/\">Param\u00e8tres du compte<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/help-with-password\/\">Aide pour le mot de passe<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/account\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M16 1c-8.27 0-15 6.73-15 15s6.73 15 15 15 15-6.73 15-15c0-8.27-6.73-15-15-15zM16 29c-7.17 0-13-5.83-13-13s5.83-13 13-13 13 5.83 13 13-5.83 13-13 13z\"><\/path><path d=\"M16.67 15.040h-2.98l2.57-2.57-1.18-1.18-4.59 4.59 4.59 4.59 1.18-1.18-2.58-2.58h2.99c1.75 0 3.17 1.42 3.17 3.17v0.83h1.67v-0.83c0-2.67-2.17-4.84-4.84-4.84z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/returns-refunds\/\" class=\"motta-articles-grid__name\">Retours et remboursements<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/i-would-like-to-return-my-order\/\">Je souhaite retourner ma commande<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/what-if-my-order-is-damaged\/\">Que se passe-t-il si ma commande est endommag\u00e9e ?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/how-do-i-cancel-an-order\/\">Comment annuler une commande ?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/ive-received-a-faulty-damaged-item\/\">J'ai re\u00e7u un article d\u00e9fectueux\/endommag\u00e9<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/how-will-i-be-refunded\/\">Comment serai-je rembours\u00e9 ?<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/returns-refunds\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M9.43 7.83c0.53 0 1.050 0.11 1.54 0.32l5.59 2.42c0.97 0.42 1.99 0.63 3.030 0.63 1.54 0 3.030-0.47 4.32-1.35l2.24-1.55c0.3-0.21 0.69-0.32 1.1-0.32 0.54 0 1.060 0.2 1.34 0.53 0.32 0.38 0.47 0.87 0.4 1.36-0.060 0.49-0.33 0.93-0.74 1.21l-18.050 12.45c-0.6 0.41-1.3 0.63-2.020 0.63-0.22 0-0.44-0.020-0.66-0.060-0.94-0.17-1.75-0.7-2.3-1.49l-1.36-1.97c0.24-0.070 0.5-0.1 0.75-0.1 0.24 0 0.48 0.030 0.71 0.090 0.4 0.1 0.81 0.16 1.22 0.16 0.97 0 1.91-0.29 2.72-0.85l5.89-4.060-1.51-1.69-5.47-6.14c0.4-0.14 0.83-0.22 1.26-0.22zM9.43 5.83c-1.17 0-2.32 0.35-3.32 1.040l-1.030 0.71 7.080 7.94-4.020 2.78c-0.47 0.32-1.030 0.49-1.59 0.49-0.24 0-0.48-0.030-0.71-0.090-0.4-0.11-0.81-0.16-1.22-0.16-0.96 0-1.91 0.29-2.71 0.85l-0.91 0.62 2.58 3.74c0.85 1.23 2.12 2.050 3.58 2.32 0.34 0.060 0.68 0.090 1.020 0.090 1.12 0 2.21-0.34 3.15-0.99l18.050-12.44c0.87-0.6 1.45-1.54 1.59-2.59s-0.18-2.11-0.86-2.92c-0.69-0.81-1.77-1.24-2.86-1.24-0.78 0-1.57 0.22-2.23 0.67l-2.24 1.55c-0.96 0.66-2.060 1-3.18 1-0.76 0-1.52-0.15-2.24-0.47l-5.59-2.42c-0.76-0.32-1.56-0.48-2.34-0.48v0z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/shipping-tracking\/\" class=\"motta-articles-grid__name\">Exp\u00e9dition et suivi<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/buying-with-local-pickup\/\">Achat avec enl\u00e8vement local<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/saving-through-combined-shipping\/\">\u00c9conomies gr\u00e2ce aux envois combin\u00e9s<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/delivery-date-options-for-buyers\/\">Options de dates de livraison pour les acheteurs<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/shipping-rates-for-buyers\/\">Tarifs d'exp\u00e9dition pour les acheteurs<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/tracking-your-item\/\">Suivi de votre article<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/shipping-tracking\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M28 4h-24c-2.21 0-4 1.79-4 4v16c0 2.21 1.79 4 4 4h24c2.21 0 4-1.79 4-4v-16c0-2.21-1.79-4-4-4zM2 12h28v2h-28v-2zM30 24c0 1.1-0.9 2-2 2h-24c-1.1 0-2-0.9-2-2v-8h28v8zM2 10v-2c0-1.1 0.9-2 2-2h24c1.1 0 2 0.9 2 2v2h-28z\"><\/path><path d=\"M7.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M12.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/fees-billing\/\" class=\"motta-articles-grid__name\">Frais et facturation<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/refunds-and-disputes\/\">Remboursements et litiges<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/getting-paid\/\">Obtenir un paiement<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/fees-and-reporting\/\">Redevances et rapports<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/getting-started\/\">Pour commencer<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/fees-billing\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewbox=\"0 0 32 32\"><path d=\"M16 1c-8.27 0-15 6.73-15 15s6.73 15 15 15 15-6.73 15-15c0-8.27-6.73-15-15-15zM16 29c-7.17 0-13-5.83-13-13s5.83-13 13-13 13 5.83 13 13-5.83 13-13 13z\"><\/path><path d=\"M11.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M17.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M23.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/ouenze.com\/fr\/help-category\/other\/\" class=\"motta-articles-grid__name\">Autres<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/trade-in\/\">Reprise<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/cartes-cadeaux\/\">Cartes-cadeaux<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/getting-receipt-copies\/\">Obtenir des copies de re\u00e7us<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/ouenze.com\/fr\/article-daide\/in-store-consultation-2\/\">Consultation en magasin<\/a><\/li><\/ul><a href=\"https:\/\/ouenze.com\/fr\/help-category\/other\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you? Our crew of superheroes are standing by for Help &#038; Support! Select Categories Uncategorized Air Prifiers Automobiles &#038; Motorcycles Beauty &#038; Health Collectibles &#038; Art Electronics Fashion Footwear Home &#038; Garden Jewelry &#038; Accessories Kitchen &#038; Dining Mother &#038; Kids Smart Appliances Smart TV Sports &#038; Entertainment Tools &#038; Home [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16186","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - Ouenz\u00e9 Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ouenze.com\/fr\/centre-dassistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - Ouenz\u00e9 Marketplace\" \/>\n<meta property=\"og:description\" content=\"How can we help you? Our crew of superheroes are standing by for Help &amp; Support! Select Categories Uncategorized Air Prifiers Automobiles &amp; Motorcycles Beauty &amp; Health Collectibles &amp; Art Electronics Fashion Footwear Home &amp; Garden Jewelry &amp; Accessories Kitchen &amp; Dining Mother &amp; Kids Smart Appliances Smart TV Sports &amp; Entertainment Tools &amp; Home [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ouenze.com\/fr\/centre-dassistance\/\" \/>\n<meta property=\"og:site_name\" content=\"Ouenz\u00e9 Marketplace\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/ouenze.marketplace\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-03T23:25:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/11\/ouenze-marketplace-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Ouenze_online\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/help-center\\\/\",\"url\":\"https:\\\/\\\/ouenze.com\\\/en\\\/help-center\\\/\",\"name\":\"Help Center - Ouenz\u00e9 Marketplace\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#website\"},\"datePublished\":\"2022-09-16T06:58:47+00:00\",\"dateModified\":\"2024-11-03T23:25:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/help-center\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ouenze.com\\\/en\\\/help-center\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/en\\\/help-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ouenze.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#website\",\"url\":\"https:\\\/\\\/ouenze.com\\\/\",\"name\":\"Ouenz\u00e9\",\"description\":\"Your Trusted E-commerce Marketplace in Congo &amp; Africa\",\"publisher\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#organization\"},\"alternateName\":\"The Marketplace for you\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ouenze.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#organization\",\"name\":\"Ouenz\u00e9 Marketplace\",\"alternateName\":\"Wenge\",\"url\":\"https:\\\/\\\/ouenze.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/ouenze.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ouenze.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/icon-ouenze.png\",\"contentUrl\":\"https:\\\/\\\/ouenze.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/icon-ouenze.png\",\"width\":512,\"height\":512,\"caption\":\"Ouenz\u00e9 Marketplace\"},\"image\":{\"@id\":\"https:\\\/\\\/ouenze.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/web.facebook.com\\\/ouenze.marketplace\\\/\",\"https:\\\/\\\/x.com\\\/Ouenze_online\",\"https:\\\/\\\/www.instagram.com\\\/ouenze.cd\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help Center - Ouenz\u00e9 Marketplace","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ouenze.com\/fr\/centre-dassistance\/","og_locale":"fr_FR","og_type":"article","og_title":"Help Center - Ouenz\u00e9 Marketplace","og_description":"How can we help you? Our crew of superheroes are standing by for Help & Support! Select Categories Uncategorized Air Prifiers Automobiles & Motorcycles Beauty & Health Collectibles & Art Electronics Fashion Footwear Home & Garden Jewelry & Accessories Kitchen & Dining Mother & Kids Smart Appliances Smart TV Sports & Entertainment Tools & Home [&hellip;]","og_url":"https:\/\/ouenze.com\/fr\/centre-dassistance\/","og_site_name":"Ouenz\u00e9 Marketplace","article_publisher":"https:\/\/web.facebook.com\/ouenze.marketplace\/","article_modified_time":"2024-11-03T23:25:45+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/11\/ouenze-marketplace-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@Ouenze_online","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ouenze.com\/en\/help-center\/","url":"https:\/\/ouenze.com\/en\/help-center\/","name":"Help Center - Ouenz\u00e9 Marketplace","isPartOf":{"@id":"https:\/\/ouenze.com\/#website"},"datePublished":"2022-09-16T06:58:47+00:00","dateModified":"2024-11-03T23:25:45+00:00","breadcrumb":{"@id":"https:\/\/ouenze.com\/en\/help-center\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ouenze.com\/en\/help-center\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ouenze.com\/en\/help-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ouenze.com\/"},{"@type":"ListItem","position":2,"name":"Help Center"}]},{"@type":"WebSite","@id":"https:\/\/ouenze.com\/#website","url":"https:\/\/ouenze.com\/","name":"Ouenz\u00e9","description":"Your Trusted E-commerce Marketplace in Congo &amp; Africa","publisher":{"@id":"https:\/\/ouenze.com\/#organization"},"alternateName":"The Marketplace for you","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ouenze.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/ouenze.com\/#organization","name":"March\u00e9 de Ouenz\u00e9","alternateName":"Wenge","url":"https:\/\/ouenze.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ouenze.com\/#\/schema\/logo\/image\/","url":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/10\/icon-ouenze.png","contentUrl":"https:\/\/ouenze.com\/wp-content\/uploads\/2024\/10\/icon-ouenze.png","width":512,"height":512,"caption":"Ouenz\u00e9 Marketplace"},"image":{"@id":"https:\/\/ouenze.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/ouenze.marketplace\/","https:\/\/x.com\/Ouenze_online","https:\/\/www.instagram.com\/ouenze.cd\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/16186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/comments?post=16186"}],"version-history":[{"count":6,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/16186\/revisions"}],"predecessor-version":[{"id":21554,"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/pages\/16186\/revisions\/21554"}],"wp:attachment":[{"href":"https:\/\/ouenze.com\/fr\/wp-json\/wp\/v2\/media?parent=16186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}