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At OUENZE.COM, we want you to stay informed about your order status. Tracking your package is easy, and this article will guide you through the process of tracking your shipment from the moment it leaves our facility to when it arrives at your doorstep.

1. How to Track Your Package

Step 1: Obtain Your Tracking Number

• After your order has been shipped, you will receive a confirmation email that includes your tracking number. This email will also provide details about your order and the expected delivery date.

Step 2: Visit the Tracking Page

• Go to our website and locate the “Track Your Order” link, typically found in the footer or under the customer service section.

Step 3: Enter Your Tracking Information

• On the tracking page, enter your tracking number in the designated field.
• Click the “Track” button to view the status of your package.

2. Understanding Tracking Updates

Once you enter your tracking number, you will see updates regarding your package’s journey. Here are some common status messages:

• Pending: Your order has been processed but not yet shipped.
• Shipped: Your order is on its way, and you will see the expected delivery date.
• Out for Delivery: Your package is on the delivery vehicle and will arrive today.
• Delivered: Your package has been delivered. Please check your mailbox or designated delivery area.

3. What to Do if You Experience Issues

If you encounter any issues while tracking your package, such as delays or incorrect tracking information, please reach out to our customer support team for assistance:

• Courriel : [email protected]
• Téléphone : +243 900…

4. Important Notes

• Delivery Times: Please note that delivery times may vary based on location and shipping method. Check your tracking information for the most accurate updates.
• Contacting the Carrier: If your package is marked as delivered but you have not received it, contact the carrier directly for further assistance.
• Tracking Limitations: Tracking information may not be available until the package is scanned by the carrier.

By following these steps, you can easily track your package and stay updated on its delivery status. Thank you for shopping with OUENZE.COM!