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At OUENZE.COM, we offer a convenient store pickup option, allowing you to order items online and collect them directly from one of our locations. This service is designed to provide you with flexibility and speed in receiving your orders.

1. What is Store Pickup?

Store pickup allows you to browse our online store, place an order, and pick up your items at a designated store location. This is a great choice if you want to avoid shipping fees or receive your items sooner.

2. How to Select Store Pickup

Step 1: Shop Online

• Browse our website and add your desired items to your cart.

Step 2: Choose Store Pickup at Checkout

• During the checkout process, select the “Store Pickup” option as your preferred delivery method.
• Enter your location or select a nearby store that offers pickup for your order.

Step 3: Complete Your Order

• Finalize your order by entering your payment information and placing your order.

3. Notification for Pickup

Step 1: Wait for Confirmation

• After your order is processed, you will receive a confirmation email or SMS notification informing you that your items are ready for pickup. This message will include the pickup location and instructions.

Step 2: Prepare for Pickup

• Bring a copy of your confirmation email or SMS, along with a valid ID, to the store for verification.

4. Picking Up Your Order

Step 1: Visit the Store

• Go to the designated store location during the specified pickup hours mentioned in your confirmation.

Step 2: Check In

• Present your confirmation email/SMS and ID to a store associate, who will assist you in retrieving your order.

5. Important Notes

• Pickup Hours: Store pickup hours may vary by location. Please check your confirmation email or the store’s website for specific pickup times.
• Order Processing Time: Orders typically take 1-2 business days to process before they are ready for pickup. You will be notified once your order is ready.
• ID Verification: For security reasons, you must show a valid ID that matches the name on the order when picking up your items.
• Item Availability: If an item in your order is unavailable, we will notify you via email, and you may choose to adjust your order or wait for restock.
• Changing Pickup Locations: If you need to change the store location after placing your order, please contact customer support as soon as possible.
• Refunds and Returns: Items picked up at the store follow our standard return policy. Please refer to our Returns section for more details.

For any questions or assistance regarding store pickup, feel free to contact our customer support team at [email protected]. Thank you for choosing OUENZE.COM!