Tarifs d'expédition pour les acheteurs

At OUENZE.COM, we believe in providing our customers with clear and transparent shipping rates. This article will help you understand our shipping rates and how they are calculated.

1. Shipping Options and Rates

We offer a variety of shipping options to meet your needs. Below are the details of each option along with their respective delivery times and costs:

Standard Shipping

• Délai de livraison : 5-7 business days
• Cost: Calculated at checkout based on your location and the weight of your order.
• Ideal for non-urgent items.

Express Shipping

• Délai de livraison : 2-3 business days
• Cost: Calculated at checkout; additional fees may apply based on location and weight.
• Perfect for those who need their orders sooner.

Same-Day Delivery

• Délai de livraison : Within 2 to 7 hours, depending on your location and the time the order is placed (orders must be placed before 2 PM).
• Cost: Additional fees may apply, calculated at checkout.
• Great for urgent purchases or last-minute needs.

Local Delivery & Pickup

• Delivery Areas: Available in select locations.
• For orders within certain areas, you can opt for pickup from a designated location at no additional cost.

2. Free Shipping Promotion

Enjoy free standard shipping on orders over [insert amount, e.g., $50]. Check our promotions page or during checkout to see if your order qualifies for this offer.

3. Order Processing

• Orders are processed within 1-2 business days.
• You’ll receive an email confirmation with tracking details as soon as your order ships.

4. Tracking Your Order

Use the tracking link in your confirmation email to view real-time updates on your delivery status.

5. Undeliverable Packages

If a package is undeliverable due to an incorrect address or unavailability, please contact us at [email protected] to resolve the issue.

6. Shipping Delays

Des retards peuvent survenir en raison des conditions météorologiques, des douanes ou d'autres facteurs externes. Nous nous efforçons de mais en cas de retard, notre équipe d'assistance vous informera des dernières vous assistera en vous informant des dernières nouvelles et des prochaines étapes.

7. Customer Support

For any questions about shipping rates or options, please reach out to our Customer Support team at [email protected].