Remboursements et litiges

At Ouenze.com, we prioritize customer satisfaction and strive to make returns, refunds, and dispute resolutions as seamless as possible. Here’s how we handle these processes:

Refund Policy

• Eligibility: Refunds are available for items returned within the specified return period (usually 30 days) in original, unused condition with all tags attached.
• Process: Once we receive the returned item, we’ll process your refund within 5-7 business days. Refunds are credited to the original payment method.
• Shipping Costs: Shipping fees are non-refundable unless the return is due to a defect or error on our part.

How to Initiate a Refund or Return

1. Log In to Your Account: Go to the Orders section.
2. Select the Order: Find the item you want to return, and click Request Refund.
3. Follow Instructions: You’ll be guided through the steps for returning the item.

Dispute Resolution

If you have a concern or disagree with any part of the transaction:

• Contact Customer Support: Start by reaching out to our support team at [email protected].
• Provide Details: Include your order number, item details, and the reason for the dispute.
• Resolution Timeline: We aim to resolve disputes within 7-10 business days.

Foire aux questions Foire aux questions

• How Will I Know if My Return is Approved? You’ll receive an email confirmation once your return is processed.
• What if My Refund Hasn’t Arrived? Refunds typically take 5-7 days after processing. If it hasn’t arrived, contact customer support for help.
• Can I Cancel a Dispute? Yes, you can cancel a dispute by reaching out to customer support if an agreement has been reached.

For any further assistance, feel free to contact our support team. We’re committed to making your experience positive and hassle-free.