Comment serai-je remboursé ?

At OUENZE.COM, we want to ensure that your experience with us is as smooth as possible, including our refund process. This article outlines how refunds are processed and what you can expect after initiating a return or cancellation.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You return an item that is unused, unopened, and in its original packaging within the specified return period.
• You cancel your order before it has been processed or shipped.
• You report a damaged or faulty item within the designated timeframe.

2. Refund Process

Step 1: Initiating a Refund

• If you are returning an item, ensure that you follow our return process as outlined in our Return Policy.
• For order cancellations, please contact customer support as soon as possible to confirm the cancellation.

Step 2: Processing Your Refund

• Once we receive your returned item or confirm your cancellation, we will inspect the item and process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.

Step 3: Timeframe for Refunds

• You can expect your refund to be processed within 5-7 business days after we receive the returned item or confirm the cancellation.
• Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

3. Special Cases

• Promotional Discounts: If your order was eligible for a promotional discount, the refund amount will reflect the discounted price.
• Partial Refunds: In cases where only part of the order is returned, the refund will be adjusted based on the items retained.

4. Contact Us

If you have any questions or concerns about your refund, please reach out to our customer support team at [email protected]. We are here to assist you!

Thank you for shopping with OUENZE.COM! We appreciate your business and are committed to ensuring your satisfaction.