Comment annuler une commande ?

Need to Cancel Your Order?

At Ouenze.com, we understand that sometimes plans change, and you may need to cancel an order. We’ve made the cancellation process easy and straightforward. Here’s how you can cancel your order.

Marche à suivre pour annuler votre commande

1. Connectez-vous à votre compte: Visiter Ouenze.com and log in using your email and password.
2. Go to Order History: Navigate to your account dashboard and select “Order History”.
3. Sélectionner l'ordre: Find the order you wish to cancel and click on it to view the order details.
4. Cancel Order:
   • If your order is still eligible for cancellation, you will see a “Cancel Order” button.
   • Click the “Cancel Order” button and follow the on-screen instructions to confirm your cancellation.

Cancellation Policy

• Éligibilité: Orders can only be canceled if they have not yet been processed or shipped. Once an order is in the shipping process, it cannot be canceled.
• Calendrier: To ensure timely processing, please cancel your order as soon as possible after placing it.
• Notification: You will receive an email confirmation once your cancellation request has been successfully processed.

FAQ

What if my order has already been shipped?

• If your order has already been shipped, it cannot be canceled. However, you can return the item once you receive it. Please refer to our Politique de retour for instructions on how to return an order.

How will I know if my order is canceled?

• You will receive an email confirmation once your order has been successfully canceled. You can also check the status of your order in the “Order History” section of your account.

Will I be charged for a canceled order?

• If your order is successfully canceled before it is processed, you will not be charged. If you have already been charged, a full refund will be issued to your original payment method.

How long does it take to process a cancellation?

• Cancellation requests are typically processed within 24-48 hours. You will receive an email notification once your cancellation is complete.

Can I modify my order instead of canceling it?

• If you need to make changes to your order (such as updating the shipping address or changing an item), please contact our customer service team at [email protected] as soon as possible. Modifications can only be made before the order is processed.

Besoin d'aide ?

If you have any questions or need further assistance with canceling your order, please contact our customer service team at [email protected] or call [customer service phone number].

Notre engagement

At Ouenze.com, we strive to provide a seamless shopping experience. Our easy cancellation process ensures that you have control over your orders, allowing you to shop with confidence.

Thank you for shopping at Ouenze.com! We appreciate your business and look forward to serving you again.