Comment pouvons-nous vous aider ?

Comment annuler une commande ?

At OUENZE.COM, we understand that sometimes plans change, and you may need to cancel your order. This article provides a step-by-step guide on how to cancel an order you’ve placed with us.

1. Eligibility for Order Cancellation

You can cancel your order as long as it has not been processed or shipped. Once an order is in the shipping process, we are unable to cancel it.

2. How to Cancel Your Order

Step 1: Contact Customer Support

  • To initiate the cancellation, please reach out to our customer support team as soon as possible at [email protected]. Provide the following information:
    • Your order number
    • The reason for the cancellation

Step 2: Confirmation of Cancellation

  • Once we receive your cancellation request, we will process it and send you a confirmation email. This email will confirm that your order has been successfully canceled.

Step 3: Refund Process

  • If you have already been charged for the order, we will process your refund promptly. Please note that it may take [insert number of days, e.g., 3-5 business days] for the refund to reflect in your account, depending on your payment method.

3. Important Notes

  • Order Status: If your order has already been shipped, you will need to follow our return process once you receive the item.
  • Changes After Cancellation: If you decide to reorder the same item after cancellation, you will need to place a new order.

4. Contact Us

If you have any questions or need further assistance regarding your order cancellation, please do not hesitate to contact our customer support team at [email protected].

Thank you for choosing OUENZE.COM! We appreciate your understanding and support.

 

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