Annuler une commande

At OUENZE.COM, we understand that sometimes plans change, and you may need to cancel your order. This article will guide you through the process of canceling an order, ensuring you know your options and the steps to take.

1. Eligibility for Order Cancellation

You can cancel your order if it has not yet been processed or shipped. If your order is already in the shipping process, you will need to follow our return policy once you receive the item.

2. How to Cancel Your Order

Step 1: Contact Customer Support

• To initiate the cancellation, please reach out to our customer support team as soon as possible. You can contact us at [email protected]. In your email, provide the following information:
• Your order number
• The reason for the cancellation (optional)

Step 2: Confirmation of Cancellation

• Once we receive your cancellation request, we will process it and send you a confirmation email. This email will confirm that your order has been successfully canceled.

3. Refund Process

If you have already been charged for the order, we will process your refund promptly. Please note:

• Refunds will be issued to the original payment method used for the purchase.
• It may take 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Important Notes

• Timing Matters: If you need to cancel an order, please act quickly. Once an order is in the shipping process, we cannot guarantee a cancellation.
• Order Modifications: If you want to change an order rather than cancel it, please contact our customer support for assistance. We may be able to modify your order before it ships.
• Returning Items: If your order has already been shipped, you will need to follow our return policy to return the items.

5. Contact Us

If you have any questions or need further assistance with your order cancellation, please reach out to our customer support team at [email protected].

Thank you for choosing OUENZE.COM! We appreciate your business and are here to help you with any needs you may have.