{
    "id": 8697,
    "date": "2022-07-08T03:29:16",
    "date_gmt": "2022-07-08T03:29:16",
    "guid": {
        "rendered": "http:\/\/localhost\/dev\/motta\/?page_id=8697"
    },
    "modified": "2024-10-30T22:37:28",
    "modified_gmt": "2024-10-30T21:37:28",
    "slug": "faq",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/ouenze.com\/en\/faq\/",
    "title": {
        "rendered": "FAQ"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"8697\" class=\"elementor elementor-8697\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffa500a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"ffa500a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c274ae\" data-id=\"6c274ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ebc67 elementor-widget elementor-widget-motta-heading\" data-id=\"75ebc67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tHave questions?<br>\nWe have answers!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1fe2a elementor-widget elementor-widget-text-editor\" data-id=\"0e1fe2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Everything you need to know about the product and billing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6af27c5f elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"6af27c5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20ef45f7 elementor-hidden-mobile\" data-id=\"20ef45f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156d7f6b elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"156d7f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--bab6dd6\"><a href=#section-orders-purchases>Orders & Purchases<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--50cb777\"><a href=#section-account>Account<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9b60c0e\"><a href=#section-returns-refunds>Returns & Refunds<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--b94f7ee\"><a href=#section-shipping-tracking>Shipping & Tracking<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--337e3c2\"><a href=#section-fees-billing>Fees & billing<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--0a750b0\"><a href=#section-other>Other<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b58f016\" data-id=\"b58f016\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-662ddefe elementor-widget elementor-widget-motta-heading\" data-id=\"662ddefe\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-orders-purchases\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOrders &amp; Purchases\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65f27b4d elementor-widget elementor-widget-motta-accordion\" data-id=\"65f27b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1711\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1711\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1711\">Where is my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1711\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1711\"><p>You can track your order by logging into your OUENZE.COM account and navigating to &#8220;My Orders.&#8221; Each order will have a tracking link for real-time updates. You\u2019ll also receive tracking information via email or SMS as soon as your order ships.<\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1712\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1712\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1712\">How do I cancel or edit an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1712\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1712\"><p>To cancel or edit an order, please contact our Customer Service team as soon as possible after placing your order:<\/p><ul><li><strong>Email:<\/strong> <a rel=\"noopener\">support@ouenze.com<\/a><\/li><li><strong>Phone:<\/strong> +243 900 000 243<\/li><li><strong>WhatsApp:<\/strong> +243 900 000 243<\/li><\/ul><p>Please note that once an order has been processed or shipped, we may not be able to modify or cancel it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1713\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1713\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1713\">Why was my order canceled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1713\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1713\"><p>Orders may be canceled for various reasons, including payment issues, inventory shortages, or incorrect information provided at checkout. You will receive an email explaining the reason for cancellation. For further questions, please reach out to our Customer Service team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1714\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1714\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1714\">I didn't receive all off my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1714\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1714\"><div style=\"font-weight: 500;\"><p>If part of your order is missing, please check your order confirmation in &#8220;My Orders&#8221; as some items may ship separately. If you confirm items are missing, contact Customer Support within 7 days:<\/p><ul><li><strong>Email:<\/strong> <a rel=\"noopener\">support@ouenze.com<\/a><\/li><li><strong>Phone:<\/strong> +243 900 000 243<\/li><\/ul><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1715\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-1715\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1715\">What if there is a problem with my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1715\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1715\"><p>If you encounter any issues\u2014such as damaged items, incorrect products, or missing parts\u2014please contact our Customer Service team within 7 days of receiving your order. We\u2019ll work with you to resolve the issue quickly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1716\" class=\"motta-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"motta-tab-content-1716\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1716\">How do I get a return label?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1716\" class=\"motta-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1716\"><p>To request a return label, log in to your account and go to &#8220;My Orders&#8221; to start a return request. Alternatively, contact our Customer Support team, and we\u2019ll assist you in generating a return label based on our return policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f77651 elementor-widget elementor-widget-motta-heading\" data-id=\"53f77651\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-account\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tAccount\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476e1cb0 elementor-widget elementor-widget-motta-accordion\" data-id=\"476e1cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1191\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1191\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1191\">How do I reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1191\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1191\"><p>To reset your password, go to the login page and click &#8220;Forgot Password.&#8221; Follow the instructions sent to your email to reset it securely.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1192\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1192\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1192\">How do I change my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1192\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1192\"><p>Log in to your account, navigate to &#8220;Account Settings,&#8221; and select &#8220;Change Password.&#8221; Enter your current password, then create a new one.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1193\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1193\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1193\">How do I cancel my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1193\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1193\"><p>If you\u2019d like to cancel your account, please contact our Customer Service team. We\u2019re here to help with any concerns you may have.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63b7f375 elementor-widget elementor-widget-motta-heading\" data-id=\"63b7f375\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-returns-refunds\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tReturns &amp; Refunds\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f263db4 elementor-widget elementor-widget-motta-accordion\" data-id=\"7f263db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2131\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-2131\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2131\">Where is my refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2131\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2131\">After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.  <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2132\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-2132\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2132\">How do I return my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2132\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2132\">With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the \u201cOrder History\u201d page, you get more instructions.. If you don\u2019t automatically receive a return label, our team or the seller\u2019s support team contacts you.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2133\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-2133\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2133\">What is return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2133\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2133\">Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a6464 elementor-widget elementor-widget-motta-heading\" data-id=\"d4a6464\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-shipping-tracking\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tShipping &amp; Tracking\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4192a3b elementor-widget elementor-widget-motta-accordion\" data-id=\"4192a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6871\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-6871\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6871\">How will I see if I get free shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6871\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6871\"><p>If your order qualifies for free shipping, this will automatically apply at checkout. You can also find free shipping information in your cart.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6872\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-6872\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6872\">How do I change my delivery address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6872\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6872\">At this time, we can\u2019t change your delivery address once the order has been processed. If your order hasn&#8217;t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6873\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-6873\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6873\">My order hasn't arrived yet. Where is it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6873\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6873\"><p>Log into your account and navigate to &#8220;My Orders&#8221; to track your package in real time. Contact Customer Service if you have further questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6874\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-6874\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6874\">Do you deliver to my postcode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6874\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6874\"><p>Enter your postcode at checkout to check delivery availability in your area.<\/p><div id=\"blockColorblindContent\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdf00a9 elementor-widget elementor-widget-motta-heading\" data-id=\"4fdf00a9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-fees-billing\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tFees &amp; billing\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-431bb9c7 elementor-widget elementor-widget-motta-accordion\" data-id=\"431bb9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1121\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1121\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1121\">How and when do I get paid?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1121\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1121\"><p>If you\u2019re a seller, you\u2019ll receive payments based on the schedule and method agreed upon when setting up your seller account. For more details, contact Seller Support.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1122\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1122\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1122\">What are my payment options?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1122\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1122\">Payment Options:\n<li>Cash.<\/li>\n<li>Checks.<\/li>\n<li>Debit cards.<\/li>\n<li>Credit cards.<\/li>\n<li>Mobile payments.<\/li>\n<li>Electronic bank transfers.<\/li><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-105949e4 elementor-widget elementor-widget-motta-heading\" data-id=\"105949e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-other\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOther\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f307d elementor-widget elementor-widget-motta-accordion\" data-id=\"92f307d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1541\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1541\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1541\">Why did I receive a notification?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1541\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1541\"><p>Notifications are sent to keep you updated on order status, promotions, and account activity. You can manage your notification preferences in &#8220;Account Settings.&#8221;<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1542\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1542\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1542\">Where can I get more information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1542\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1542\"><p>\u00a0<\/p><p>If you need additional information, feel free to browse our FAQ or contact Customer Service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1543\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1543\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1543\">Where can I view store locations and hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1543\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1543\"><p>\u00a0<\/p><p>For store locations and hours, visit our <a href=\"https:\/\/ouenze.com\/en\/store-location\/\" rel=\"noopener\">Store Locator<\/a> page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1544\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1544\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1544\">What is the Seller Feedback Rating?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1544\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1544\"><p>The Seller Feedback Rating is a measure of customer satisfaction based on reviews and ratings given by customers. It helps customers make informed decisions when shopping.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-76f9ac1d\" data-id=\"76f9ac1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72ec7887 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"72ec7887\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f92b0ca\" data-id=\"6f92b0ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8854cd6 elementor-widget elementor-widget-motta-heading\" data-id=\"8854cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3cb863 elementor-widget elementor-widget-motta-heading\" data-id=\"1d3cb863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOur crew of superheroes are <br class=\"hidden-xs\">\nstanding by for <br class=\"hidden-lg hiddem-sm\"> Help &amp;\nSupport!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a7f87 elementor-widget elementor-widget-motta-button\" data-id=\"f9a7f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"https:\/\/ouenze.com\/en\/help-center\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Help Center<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>",
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        "rendered": "<p>Have questions? We have answers! Everything you need to know about the product and billing. Orders &#038; Purchases Account Returns &#038; Refunds Shipping &#038; Tracking Fees &#038; billing Other Orders &amp; Purchases Where is my order? You can track your order by logging into your OUENZE.COM account and navigating to &#8220;My Orders.&#8221; Each order will [&hellip;]<\/p>",
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    "ping_status": "closed",
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