{ "id": 21148, "date": "2024-10-28T15:37:58", "date_gmt": "2024-10-28T14:37:58", "guid": { "rendered": "https:\/\/ouenze.com\/?page_id=21148" }, "modified": "2024-10-28T15:41:36", "modified_gmt": "2024-10-28T14:41:36", "slug": "shipping-delivery", "status": "publish", "type": "page", "link": "https:\/\/ouenze.com\/en\/shipping-delivery\/", "title": { "rendered": "Shipping & Delivery" }, "content": { "rendered": "
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At\nOUENZE.COM, we strive to make your shopping experience as smooth as possible\nwith fast, reliable shipping options and transparent delivery information.<\/o:p><\/span><\/p>

Shipping\nOptions<\/o:p><\/span><\/b><\/p>

We offer\nvarious shipping options to meet your needs:<\/o:p><\/span><\/p>

    \n
  1. Standard Shipping<\/span><\/b><\/o:p><\/span><\/li>\n
      \n
    • Delivery Time<\/span><\/b>: 5-7 business days<\/o:p><\/span><\/li>\n
    • Cost<\/span><\/b>: Calculated at checkout based\n on location and weight<\/o:p><\/span><\/li>\n <\/ul>\n
    • Express Shipping<\/span><\/b><\/o:p><\/span><\/li>\n
        \n
      • Delivery Time<\/span><\/b>: 2-3 business days<\/o:p><\/span><\/li>\n
      • Cost<\/span><\/b>: Calculated at checkout;\n additional fees may apply<\/o:p><\/span><\/li>\n <\/ul>\n
      • Same-Day Delivery<\/span><\/b><\/o:p><\/span><\/li>\n
          \n
        • Delivery Time<\/span><\/b>: Within 2 to 7 hours,\n depending on the customer\u2019s location and the time the order is placed\n (orders must be placed before 2 PM).<\/o:p><\/span><\/li>\n
        • Cost<\/span><\/b>: Additional fees may apply,\n calculated at checkout<\/o:p><\/span><\/li>\n <\/ul>\n
        • Local Delivery & Pickup<\/span><\/b> (Available in select\n locations)<\/o:p><\/span><\/li>\n
            \n
          • For orders within certain\n areas, you can opt for pickup from a designated location.<\/o:p><\/span><\/li>\n <\/ul>\n<\/ol>

            Shipping\nProcess<\/o:p><\/span><\/b><\/p>

              \n
            • Order Processing<\/span><\/b>: Orders are processed within\n 1-2 business days. You\u2019ll receive an email confirmation with tracking\n details as soon as your order ships.<\/o:p><\/span><\/li>\n
            • Tracking Your Order<\/span><\/b>: Use the tracking link in your\n confirmation email to view real-time updates on your delivery.<\/o:p><\/span><\/li>\n<\/ul>

              Free\nShipping<\/o:p><\/span><\/b><\/p>

              Enjoy free\nstandard shipping on orders over a specified amount. Check our promotions page\nor during checkout to see if your order qualifies.<\/o:p><\/span><\/p>

              Delivery\nAreas<\/o:p><\/span><\/b><\/p>

              We\ncurrently deliver across the Democratic Republic of Congo and are expanding our\nnetwork to cover additional areas in the future.<\/o:p><\/span><\/p>

              Undeliverable\nPackages<\/o:p><\/span><\/b><\/p>

              If a\npackage is undeliverable due to an incorrect address or unavailability, please\ncontact us at support@ouenze.com to resolve the issue.<\/o:p><\/span><\/p>

              Shipping\nDelays<\/o:p><\/span><\/b><\/p>

              Unexpected\ndelays may occur due to weather, customs, or other external factors. We work to\nensure timely delivery, but in case of a delay, our support team will assist\nyou with updates and next steps.<\/o:p><\/span><\/p>

              \n\n
              \n\n<\/span><\/div>

              For any\nquestions about shipping, please reach out to our Customer Support team at\nsupport@ouenze.com or call +243 900 000 243.<\/o:p><\/span><\/p>

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