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elementor-top-column elementor-element elementor-element-7cd4455b\" data-id=\"7cd4455b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d5c562 elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"6d5c562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9d3b048\"><a href=https:\/\/ouenze.com\/en\/legal\/terms-of-use\/>Terms of Use<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--a93a3a7\"><a href=https:\/\/ouenze.com\/en\/legal\/privacy-policy\/>Privacy Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--7ba8fe9\"><a href=https:\/\/ouenze.com\/en\/legal\/money-back-policy\/>Money Back Policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9b2a3c8\"><a href=https:\/\/ouenze.com\/en\/legal\/accessibility\/>Accessibility<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--c71b541\"><a href=https:\/\/ouenze.com\/en\/legal\/cookie-policy\/>Cookie policy<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--f770a51\"><a href=https:\/\/ouenze.com\/en\/legal\/license-agreement\/>License Agreement<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--1894a25 active\"><a href=https:\/\/ouenze.com\/en\/legal\/refund-and-returns-policy\/>Refund and Returns Policy\u200b<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f04f10b\" 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class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tLast Revised: October 27, 2024\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d1a5ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"39d1a5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-577c830 elementor-widget elementor-widget-text-editor\" data-id=\"577c830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: 'Fira Sans',sans-serif;\">At OUENZE.COM, we want you to be completely satisfied with your purchases. If something isn\u2019t right, our Refund and Returns Policy is designed to make the process easy and transparent.<\/span><\/p><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Returns<\/span><\/b><\/p><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Eligibility for Returns<\/span><\/b><\/p><ul style=\"margin-top: 0cm;\" type=\"disc\"><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Return Period<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Items are eligible for return within 14 days of receiving your order.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Condition of Item<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Items must be unused, in original packaging, and with all original tags or labels.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Non-Returnable Items<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Certain products, such as perishable goods, custom-made items, and personal care items, are non-returnable.<\/span><\/li><\/ul><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">How to Return an Item<\/span><\/b><\/p><ol style=\"margin-top: 0cm;\" start=\"1\" type=\"1\"><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Initiate Return<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Contact our Customer Support team via email at support@ouenze.com or call +243 000 000 000 to initiate a return.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Return Label<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: We\u2019ll provide a return label and instructions on how to send back your item.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Return Confirmation<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Once we receive the item, we\u2019ll inspect it and notify you of the approval or rejection of your return.<\/span><\/li><\/ol><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Refunds<\/span><\/b><\/p><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Refund Process<\/span><\/b><\/p><ul style=\"margin-top: 0cm;\" type=\"disc\"><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Approved Returns<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: For approved returns, a refund will be processed within 7-10 business days of receiving the returned item.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Original Payment Method<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: Refunds are made to the original payment method used at the time of purchase.<\/span><\/li><li><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Partial Refunds<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\">: If the item shows signs of use or missing components, a partial refund may be issued at our discretion.<\/span><\/li><\/ul><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Non-Refundable Fees<\/span><\/b><span style=\"font-family: 'Fira Sans',sans-serif;\"><br \/>Shipping fees and handling charges are non-refundable unless the return is due to an error on our part.<\/span><\/p><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Exchanges<\/span><\/b><\/p><p><span style=\"font-family: 'Fira Sans',sans-serif;\">If you need to exchange an item for a different size or color, please contact us. We will work with you to ensure a smooth exchange process.<\/span><\/p><p><b><span style=\"font-family: 'Fira Sans',sans-serif;\">Need Assistance?<\/span><\/b><\/p><p><span style=\"font-family: 'Fira Sans',sans-serif;\">For any questions regarding returns, refunds, or exchanges, please reach out to our Customer Support team. We\u2019re here to help and ensure you\u2019re satisfied with your OUENZE.COM experience.<\/span><\/p><p><span style=\"font-family: 'Fira Sans',sans-serif;\">Thank you for shopping with us!<\/span><\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-11a6f7ec elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"11a6f7ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>",
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