Shipping & Delivery

At OUENZE.COM, we strive to make your shopping experience as smooth as possible with fast, reliable shipping options and transparent delivery information.

Shipping Options

We offer various shipping options to meet your needs:

1. Standard Shipping
• Delivery Time: 5-7 business days
• Cost: Calculated at checkout based on location and weight
2. Express Shipping
• Delivery Time: 2-3 business days
• Cost: Calculated at checkout; additional fees may apply
3. Same-Day Delivery
• Delivery Time: Within 2 to 7 hours, depending on the customer’s location and the time the order is placed (orders must be placed before 2 PM).
• Cost: Additional fees may apply, calculated at checkout
4. Local Delivery & Pickup (Available in select locations)
• For orders within certain areas, you can opt for pickup from a designated location.

Shipping Process

• Order Processing: Orders are processed within 1-2 business days. You’ll receive an email confirmation with tracking details as soon as your order ships.
• Tracking Your Order: Use the tracking link in your confirmation email to view real-time updates on your delivery.

Free Shipping

Enjoy free standard shipping on orders over a specified amount. Check our promotions page or during checkout to see if your order qualifies.

Delivery Areas

We currently deliver across the Democratic Republic of Congo and are expanding our network to cover additional areas in the future.

Undeliverable Packages

If a package is undeliverable due to an incorrect address or unavailability, please contact us at [email protected] to resolve the issue.

Shipping Delays

Unexpected delays may occur due to weather, customs, or other external factors. We work to ensure timely delivery, but in case of a delay, our support team will assist you with updates and next steps.

For any questions about shipping, please reach out to our Customer Support team at [email protected] or call +243 900 000 243.