Legal

1. Acceptance of Terms

Welcome to OUENZE.COM. By accessing or using our website, mobile application, or other services (collectively, the “Platform”), you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please refrain from using our services.

2. Services Offered

OUENZE.COM provides an online platform that connects vendors with buyers, allowing the listing, promotion, and sale of products online. OUENZE.COM handles payment processing, delivery logistics, and offers other services to facilitate transactions between sellers and buyers.

3. User Accounts

• Account Creation: To use certain features, users must create an account. Users must provide accurate, complete, and up-to-date information and are responsible for safeguarding their account details.
• Account Responsibility: Users are responsible for all activity under their account. OUENZE.COM is not liable for any loss or damage arising from unauthorized account use.

4. Vendor Registration and Obligations

Vendors must complete a registration process and agree to our Vendor Terms and Conditions. Vendors are responsible for the quality, legality, and accuracy of their listings, and they agree to fulfill orders as per the terms presented on the Platform.

5. User Conduct

Users agree to:

• Use the Platform only for lawful purposes.
• Not engage in any fraudulent, abusive, or harmful conduct on the Platform.
• Respect the intellectual property and privacy rights of others.

OUENZE.COM reserves the right to suspend or terminate accounts that violate these terms.

6. Fees and Payments

• Commission Fees: OUENZE.COM charges a commission on sales completed through the Platform. Commission rates may vary and are outlined in our Vendor Terms.
• Payment Processing: All payments are processed through our secure payment gateway. Users agree to provide accurate payment information and authorize OUENZE.COM to charge applicable fees.

7. Shipping and Delivery

OUENZE.COM manages the shipping and delivery of items sold on the Platform. Estimated delivery times are provided for each order, but delays may occur. OUENZE.COM is not liable for any loss or damage during shipping, except as required by law.

8. Refunds and Returns

Users may request refunds and returns in accordance with our Return Policy. OUENZE.COM will review refund requests on a case-by-case basis. Vendors are responsible for honoring refunds and returns as outlined.

9. Intellectual Property Rights

OUENZE.COM owns or has licenses to all content, trademarks, and intellectual property displayed on the Platform. Users may not copy, modify, distribute, or otherwise exploit any of OUENZE.COM’s intellectual property without express permission.

10. Limitation of Liability

To the maximum extent permitted by law, OUENZE.COM and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, including but not limited to loss of profits or data.

11. Indemnification

You agree to indemnify and hold harmless OUENZE.COM and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses arising out of your use of the Platform or any violation of these Terms.

12. Modifications to Terms

OUENZE.COM may update these Terms of Use from time to time. We will notify users of significant changes by posting a notice on the Platform or by other means. Continued use of the Platform after such updates constitutes acceptance of the modified terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of DR Congo, without regard to its conflict of laws principles. Any dispute arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of DR Congo.

14. Contact Information

If you have any questions about these Terms of Use, please contact us at:

OUENZE.COM
Email: [email protected]
Phone: +243 900 000 243
Address: Kinshasa, Gombe