Legal

At OUENZE.COM, we strive to provide a satisfactory experience for all of our users. This Money Back Policy outlines the conditions under which users are eligible for refunds and the process for requesting one. By making a purchase on OUENZE.COM, you agree to comply with this policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Product Not Delivered: If the product purchased was not delivered within the agreed timeframe.
• Defective or Damaged Products: If an item arrives damaged or defective, users may request a refund, exchange, or replacement.
• Incorrect Item Received: If the product received does not match the item description or specifications provided on the platform.

2. Conditions and Timeframes for Refund Requests

• Timeframe: Users must request a refund within 14 days of receiving the product. Requests made after this period may not be eligible for a refund.
• Product Condition: For physical products, items must be returned in their original packaging and condition. Used, altered, or damaged items may not qualify for a refund.
• Proof of Purchase: A valid order confirmation or receipt is required to process any refund requests.

3. Refund Process

1. Initiate a Request: Users can submit a refund request by contacting our support team at [email protected].
2. Return Instructions: If the refund is approved, instructions for returning the product will be provided.
3. Processing Time: Refunds will be processed within 7-10 business days once the returned item is received and inspected.

4. Exceptions and Non-Refundable Items

Certain items or services are not eligible for refunds, including:

• Downloadable digital products.
• Items explicitly marked as “final sale” or “non-refundable.”

5. Contact Us

For any questions or assistance with your refund, please reach out to our customer service team at [email protected].