At
OUENZE.COM, we believe in providing our customers with clear and transparent
shipping rates. This article will help you understand our shipping rates and
how they are calculated.
1.
Shipping Options and Rates
We offer a
variety of shipping options to meet your needs. Below are the details of each
option along with their respective delivery times and costs:
Standard
Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based
on your location and the weight of your order.
- Ideal for non-urgent items.
Express
Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated at checkout;
additional fees may apply based on location and weight.
- Perfect for those who need
their orders sooner.
Same-Day
Delivery
- Delivery Time: Within 2 to 7 hours, depending
on your location and the time the order is placed (orders must be placed
before 2 PM).
- Cost: Additional fees may apply,
calculated at checkout.
- Great for urgent purchases or
last-minute needs.
Local
Delivery & Pickup
- Delivery Areas: Available in select locations.
- For orders within certain
areas, you can opt for pickup from a designated location at no additional
cost.
2. Free
Shipping Promotion
Enjoy free
standard shipping on orders over [insert amount, e.g., $50]. Check our
promotions page or during checkout to see if your order qualifies for this
offer.
3. Order
Processing
- Orders are processed within 1-2
business days.
- You’ll receive an email
confirmation with tracking details as soon as your order ships.
4.
Tracking Your Order
Use the
tracking link in your confirmation email to view real-time updates on your
delivery status.
5.
Undeliverable Packages
If a
package is undeliverable due to an incorrect address or unavailability, please
contact us at [email protected] to resolve the issue.
6.
Shipping Delays
Unexpected
delays may occur due to weather, customs, or other external factors. We work to
ensure timely delivery, but in case of a delay, our support team will assist
you with updates and next steps.
7.
Customer Support
For any questions about shipping rates or options, please reach out to our Customer Support team at [email protected].
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