Delivery date options for buyers

At OUENZE.COM, we strive to make your shopping experience as smooth as possible with fast, reliable shipping options and transparent delivery information. This article outlines the delivery date options available to ensure you receive your orders when it’s most convenient for you.

1. Choosing Your Delivery Date

When placing an order, you will have the opportunity to select your preferred delivery date during the checkout process. Here’s how to do it:

Step 1: Add your desired items to your cart and click on “Proceed to Checkout.”
Step 2: In the checkout section, look for the “Delivery Date” option.
Step 3: Click the calendar icon to view available delivery dates and select your preferred date.

2. Available Delivery Date Options

We offer various delivery date options to meet your needs:

Standard Shipping:

Delivery Time: 5-7 business days
Cost: Calculated at checkout based on location and weight
This option is ideal for non-urgent items.

Express Shipping:

Delivery Time: 2-3 business days
Cost: Calculated at checkout; additional fees may apply
Perfect for those who need their items sooner.

Same-Day Delivery:

Delivery Time: Within 2 to 7 hours, depending on your location and the time the order is placed (orders must be placed before 2 PM).
Cost: Additional fees may apply, calculated at checkout
Great for urgent purchases or last-minute needs.

Local Delivery & Pickup:

Available in select locations. For orders within certain areas, you can opt for pickup from a designated location.

Scheduled Delivery:
Plan ahead by selecting a specific delivery date up to 30 days in advance. This is useful for gifts or important events.

3. Shipping Process

Order Processing: Orders are processed within 1-2 business days. You’ll receive an email confirmation with tracking details as soon as your order ships.
Tracking Your Order: Use the tracking link in your confirmation email to view real-time updates on your delivery.

4. Free Shipping

Enjoy free standard shipping on orders over a specified amount. Check our promotions page or during checkout to see if your order qualifies.

5. Delivery Areas

We currently deliver across the Democratic Republic of Congo and are expanding our network to cover additional areas in the future.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address or unavailability, please contact us at [email protected] to resolve the issue.

7. Shipping Delays

Unexpected delays may occur due to weather, customs, or other external factors. We work to ensure timely delivery, but in case of a delay, our support team will assist you with updates and next steps.

For any questions about shipping and delivery options, please reach out to our Customer Support team at [email protected] or call +243 900….

Feel free to adjust any details to better match your specific offerings or add additional information as needed!