Customer Service

Welcome to the OUENZE.COM Customer Service Center! We’re here to assist you with any questions, concerns, or feedback to make your shopping experience as smooth and enjoyable as possible.

1. Frequently Asked Questions (FAQ)

How do I create an account?
Creating an account is easy! Click on the “Sign Up” button at the top of the page, fill in your details, and you’re ready to start shopping.

What are the delivery options?
We offer various delivery options to fit your needs. You can choose between standard and express shipping at checkout. All deliveries are tracked, and you can monitor your order’s progress through your account.

How can I track my order?
Once your order is placed, you’ll receive a tracking link via email or SMS. You can also log into your account on OUENZE.COM and go to “My Orders” to view your order status.

What payment methods are accepted?
OUENZE.COM accepts major credit cards, mobile money, and other secure payment options tailored for our customers’ convenience.

How do I return or exchange an item?
If you’re not satisfied with your purchase, please review our return policy here. You can start a return request within 7 days of receiving your item.

2. Contact Us

If you can’t find the information you’re looking for, our customer service team is here to help.

• Email: [email protected]
• Phone: +243 900 000 000
• WhatsApp: +243 900 000 243
• Live Chat: Available on our website from 9:00 AM – 6:00 PM

3. Account & Order Assistance

For help with your account or order status, log into your account and visit the “Help Center” where you can track orders, update account details, and manage your settings.

4. Returns & Refunds

We want you to be completely satisfied with your purchase. If something isn’t right, you can initiate a return or request a refund through your account. For full details, please refer to our Return Policy.

5. Shipping Information

OUENZE.COM partners with trusted couriers to ensure your orders are delivered quickly and safely. Visit our Shipping Information page for details on delivery times, rates, and available locations.

6. Payment & Security

Your security is our priority. We use encrypted payment gateways to ensure that your transactions are safe and secure. For further information, please read our Privacy Policy.

7. Feedback & Suggestions

Your experience is valuable to us! Please let us know how we can improve by sending feedback to [email protected]. We’re always looking for ways to serve you better!

Thank you for choosing OUENZE.COM! We’re committed to providing a seamless shopping experience, from your first click to final delivery.