Cashback Program Terms and Conditions

1. Introduction

These terms and conditions (“Terms”) govern the cashback program (“Program”) offered by OUENZE (“Company”, “we”, “us”, “our”) to customers (“Customer”, “you”, “your”) who purchase eligible products through our website https://ouenze.com/ (“Website”).

2. Eligibility

• The Program is open to all registered users of the Website who have made a qualifying purchase.
• Employees of OUENZE, its affiliates, subsidiaries, and advertising/promotional agencies are not eligible to participate.

3. Qualifying Purchases

• Only purchases of eligible products listed on the Website qualify for cashback.
• The list of eligible products may change at our discretion and without prior notice.
• Purchases made using gift cards, promotional codes, or discounts are not eligible for cashback unless stated otherwise.

4. Cashback Amount

• The cashback amount will be a percentage of the total purchase price, excluding taxes, shipping, and handling fees.
• The percentage of cashback may vary based on the product category and promotional offers at the time of purchase.

5. Earning Cashback

• Cashback will be credited to your account within 30 days after the purchase is confirmed and payment is received.
• If an order is canceled or returned, the corresponding cashback will be deducted from your account.

6. Redemption of Cashback

• Cashback can be redeemed for future purchases on the Website.
• The minimum cashback balance required for redemption is $10.
• Cashback cannot be transferred, exchanged for cash, or used outside the Website.

7. Expiration

• Cashback credits expire 12 months from the date they are earned.
• Expired cashback will be forfeited and cannot be reinstated.

8. Fraud and Abuse

• Any suspected fraudulent or abusive activity related to the Program will result in immediate termination of your account and forfeiture of all earned cashback.
• The Company reserves the right to investigate and take appropriate legal action against any individual who violates these Terms.

9. Changes to the Program

• The Company reserves the right to modify, suspend, or terminate the Program at any time without prior notice.
• Any changes to the Program will be effective immediately upon posting on the Website.

10. Limitation of Liability

• The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Program.
• The Company’s total liability to you for any claims arising under the Program will not exceed the total cashback earned by you in the preceding 12 months.

11. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of laws principles.
• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

12. Contact Information

• For any questions or concerns regarding the Program, please contact our customer service team at [email protected].

By participating in the Program, you agree to be bound by these Terms and any other terms and conditions referenced herein.