Tracking your item

How to Track Your Item

1. Order Confirmation Email: Upon placing your order, you will receive an order confirmation email. This email includes your order number and a link to track your order.
2. Visit the Tracking Page: Click on the tracking link provided in your order confirmation email. Alternatively, you can visit our Tracking Page and enter your order number to track your shipment.
3. Check Order Status: Once on the tracking page, you will see real-time updates on your order’s status, including:
   • Order Processing: Your order is being prepared for shipment.
   • Shipment Confirmation: Your order has been shipped, and a tracking number is provided.
   • Delivery Status: Track the progress of your shipment until it reaches your doorstep.
4. Contact Customer Service: If you encounter any issues with tracking your order or have questions about its status, feel free to contact our customer service team at [email protected] or call [customer service phone number]. Please have your order number ready for faster assistance.

FAQs

When will I receive my tracking information?

• Tracking information is typically sent via email once your order has been processed and shipped. Please allow up to 1-2 business days for tracking details to be updated.

What if my tracking information is not updating?

• Sometimes tracking information may take a short time to update as it moves through various stages of the shipping process. If your tracking information does not update within a reasonable timeframe, please contact our customer service team for assistance.

Can I change my delivery address after my order has shipped?

• Unfortunately, we cannot change the delivery address once an order has been shipped. Please ensure your shipping information is accurate at the time of purchase to avoid delivery delays.

What should I do if my package is lost or delayed?

• If your package is significantly delayed or marked as lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order promptly.

Do you offer international tracking?

• Yes, we provide tracking for international orders. You can track your international shipment using the same tracking link provided in your order confirmation email.

Need Further Assistance?

For any questions or additional assistance with tracking your order, please contact our customer service team at [email protected] or call [customer service phone number]. We’re here to help ensure you have a smooth and informed shopping experience.

Our Commitment

At Ouenze.com, we strive to provide reliable tracking services to keep you informed every step of the way. Your satisfaction is our priority, and we’re committed to delivering exceptional customer service.

Thank you for choosing Ouenze.com! We appreciate your business and look forward to serving you again.