Shipping & Delivery

OUENZE is committed to getting your purchases to you quickly and conveniently. Here’s a breakdown of our shipping options:

Shipping Methods:

We offer a variety of shipping methods to suit your needs and budget:

• Standard Shipping: Our most economical option, with delivery within 10 business days (depending on your location).
• Expedited Shipping: Get your order faster with delivery within 3 business days (depending on location).
• Next-Day Delivery: Need it ASAP? This option guarantees delivery within the next business day (some restrictions may apply).

Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. You can see the estimated shipping cost before finalizing your purchase. We also offer free shipping on orders above Minimum order amount of USD 150 (certain exclusions may apply).

Order Processing:

Orders are typically processed within 2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with a tracking number.

Delivery Times:

Delivery times are in addition to the order processing time and vary depending on the chosen shipping method and your location. You can track your order’s progress with the provided tracking number.

International Shipping:

We currently ship to a select number of countries. Please see our International Shipping Information page for details on countries served, estimated delivery times, and any additional fees that may apply.

Additional Information:

• We are not responsible for delays caused by customs clearance or unforeseen circumstances.
• Signature confirmation may be required for certain orders.
• For any questions about shipping or delivery, please contact our customer service team at [email protected].

We want to get your OUENZE purchases in your hands as soon as possible! Choose the shipping method that best fits your needs and track your order easily.