Acheter avec un expert

“Shop with an Expert” is a personalized shopping experience designed to provide you with tailored assistance. Whether you’re looking for product recommendations, need help with styling, or require technical support, our experts are here to guide you through the process.

2. How to Book a Session with an Expert

Step 1: Visit Our Website

• Go to OUENZE.COM and navigate to the “Shop with an Expert” section under the customer service menu.

Step 2: Choose Your Consultation Type

• Select the type of expertise you need, such as:
• Product recommendations
• Styling advice
• Technical assistance

Step 3: Schedule Your Session

• Choose a convenient date and time for your session. Available slots will be displayed for your selection.

Step 4: Provide Your Information

• Fill out the necessary details, including your name, contact information, and any specific topics you want to cover during the session.

Step 5: Confirm Your Appointment

• Review your booking details and click “Confirm” to finalize your appointment. You’ll receive a confirmation email with all relevant information.

3. What to Expect During Your Session

Step 1: Arrive Prepared

• If your session is in-store, arrive a few minutes early to check in. If it’s a virtual session, ensure you have a stable internet connection and access to your preferred device.

Step 2: Engage with Our Expert

• During your session, our expert will discuss your needs, answer your questions, and offer personalized recommendations. Feel free to ask about specific products or services you’re interested in.

Step 3: Make Informed Decisions

• Based on the guidance provided, you’ll be equipped to make informed purchasing decisions that best suit your preferences and requirements.

4. Important Notes

• Session Duration: Each session typically lasts between 30-60 minutes, depending on the type of consultation.
• Cancellation Policy: If you need to cancel or reschedule, please contact us at least 24 hours in advance to avoid any fees.
• Follow-Up: After your session, feel free to reach out if you have any additional questions or need further assistance.

For any inquiries or assistance regarding the “Shop with an Expert” service, please contact our customer support team at [email protected].