Aide pour le mot de passe

At OUENZE.COM, we prioritize the security of your account. If you need assistance with your password—whether you need to reset it, change it, or troubleshoot issues—this article will guide you through the process.

1. Resetting Your Password

If you’ve forgotten your password or want to reset it, follow these steps:

Step 1: Go to the Login Page

• Visit the OUENZE.COM website and click on the “Log In” button at the top right corner.

Step 2: Click on “Forgot Password?”

• On the login page, click the “Forgot Password?” link. This will direct you to the password reset page.

Step 3: Enter Your Email Address

• Enter the email address associated with your account and click “Submit.”

Step 4: Check Your Email

• You will receive an email with instructions on how to reset your password. Follow the link provided in the email to create a new password.

Step 5: Create a New Password

• Enter your new password, ensuring it meets our security requirements (typically a combination of uppercase and lowercase letters, numbers, and special characters).
• Confirm your new password and click “Reset Password.”

2. Changing Your Password

If you know your current password but wish to change it, follow these steps:

Step 1: Log In to Your Account

• Go to OUENZE.COM and log in with your credentials.

Step 2: Navigate to Account Settings

• Click on your profile icon or name, then select “Account Settings.”

Step 3: Find the Change Password Option

• Look for the “Change Password” section.

Step 4: Enter Password Details

• Input your current password, then enter your new password and confirm it.
• Click “Update” to save your new password.

3. Troubleshooting Password Issues

If you encounter issues with your password, here are some tips:

• Ensure Correct Email: Double-check that you are using the correct email address associated with your account when requesting a password reset.
• Check Spam Folder: If you don’t receive the password reset email, check your spam or junk folder.
• Password Requirements: Make sure your new password meets the security criteria required by OUENZE.COM. Typically, this includes a minimum length and a mix of character types.

4. Contact Support

If you continue to have trouble with your password or need further assistance, please contact our customer support team at [email protected]. We are here to help!

Thank you for being a valued customer at OUENZE.COM!